[FX.php List] [Slightly OFF] Can't access site from outside LAN

Mon Nov 20 12:49:58 MST 2006

Sorry Joel.  It's just the mind image of some 
arrogant IT Person shrugging their shoulders, 
saying, "Everything is set up correctly.", when 
you know that it is not.  I suggested that they 
resolve the web access problem because that 
should be something that they can work through, 
as opposed to FMP/fx -specific issues which they 
might not be familiar with.

I'm going with the Port 80 theory on the router for now.

That and ...is the router set up to Port Forward Port 80 to this machine?

Jonathan

At 11:28 AM -0800 11/20/06, Joel Shapiro wrote:
>Thanks Jonathan
>
>But as I'd tried to state in my original post, 
>it's clear that this is neither an FX issue nor 
>a FileMaker issue, since the web interface works 
>fine inside the LAN.  And they *are* taking the 
>responsibility -- I've just offered to help by 
>asking the knowledgeable people on this list.
>
>Best,
>-Joel
>
>
>On Nov 20, 2006, at 11:16 AM, Jonathan Schwartz wrote:
>
>>You can't access the web server? Will the 
>>client IT folks take responsibility for 
>>resolving this problem as a starting point? 
>>It's hard to make FX.php work if you can't talk 
>>to the server at all.
>>
>>Right?
>>
>>Jonathan
>>
>>At 11:04 AM -0800 11/20/06, Joel Shapiro wrote:
>>>Thanks everyone for all your suggestions.  I 
>>>passed them along to the client.
>>>
>>>They report that the router address is 
>>>configured correctly, and that they can ping 
>>>the server from outside their LAN -- although 
>>>I could not (and I reported that back to them).
>>>
>>>From outside their LAN, it *is* possible to 
>>>connect to their FMS via Open Remote in FMP, 
>>>but their web server is not accessible.
>>>(Does that provide any more clues?)
>>>
>>>Thanks,
>>>-Joel
>>>
>>>
>>>On Nov 17, 2006, at 2:02 PM, Gjermund Gusland Thorsen wrote:
>>>
>>>>You need to port forward 5003 TCP and UDP from your legal IP to your
>>>>server's LAN IP
>>>>
>>>>ggt667
>>>>
>>>>2006/11/17, Jason LEWIS <jasonlewis at weber.edu>:
>>>>>My two cents is try checking the router 
>>>>>address.  I suspect that they are on a flat 
>>>>>LAN and may have not put in the proper 
>>>>>router.
>>>>>
>>>>>Jason
>>>>>
>>>>>>>>  Jonathan Schwartz <jonathan at eschwartz.com> 11/16/2006 6:41 PM >>>
>>>>>Joel,
>>>>>
>>>>>What *does* work?
>>>>>
>>>>>>From outside the physcial site, can you...
>>>>>         - Open an html web page? (Shows that the web server is reachable)
>>>>>         - FTP in to view the sites files?
>>>>>         - View phpinfo() page?
>>>>>         - Connect with FileMaker Server Administrator?
>>>>>         - Connect with the FMP file via "Open Remote".
>>>>>
>>>>>Seems that you need to start with the general
>>>>>case of talking with web server and work to the
>>>>>more specific case of then talking to FMPSA.
>>>>>
>>>>>My 2¢.
>>>>>
>>>>>J
>>>>>
>>>>>
>>>>>
>>>>>At 5:26 PM -0800 11/16/06, Joel Shapiro wrote:
>>>>>>No firewall software.  I opened port 5003 for
>>>>>>both TCP and UDP via Mac OS X's "Sharing" System
>>>>>>Preferences panel.
>>>>>>
>>>>>>I like your "after that" advice (though I can't
>>>>>>say it's ever fixed any technical problems for
>>>>>>me ;)
>>>>>>
>>>>>>-Joel
>>>>>>
>>>>>>
>>>>>>On Nov 16, 2006, at 5:13 PM, Derrick Fogle wrote:
>>>>>>
>>>>>>>What about firewall software on the server
>>>>>>>itself? Make sure that is either turned off or
>>>>>>>has all necessary ports open. Next make sure
>>>>>>>that port 5003 (and any other ports opened up
>>>>>>>on the network) have both TCP and UDP packets
>>>>>>>enabled.
>>>>>>>After that, shake your  head and go have some alcohol or something.
>>>>>>>
>>>>>>>On Nov 16, 2006, at 7:09 PM, Joel Shapiro wrote:
>>>>>>>
>>>>>>>>Thanks for the reply, Derrick.  They're gone
>>>>>>>>for the day now but I'll check w/ them
>>>>>>>>tomorrow.
>>>>>>>>
>>>>>>>>I don't know their network specifics, but
>>>>>>>>they're part of a university, so not a DSL or
>>>>>>>>Cable router.
>>>>>>>>
>>>>>>>>They've got another machine serving
>>>>>>>>FMUnlimited to the world, so I can have her
>>>>>>>>check that too and see if anything's set up
>>>>>>>>differently there.
>>>>>>>>
>>>>>>>>Thanks,
>>>>>>>>-Joel
>>>>>>>>
>>>>>>>>
>>>>>>>>On Nov 16, 2006, at 4:59 PM, Derrick Fogle wrote:
>>>>>>>>
>>>>>>>>>No firewalls, but are they using a DSL or
>>>>>>>>>Cable router with Network Address
>>>>>>>>>Translation? Is the server address a true
>>>>>>>>>public IP address - can you ping it from
>>>>>>>>>outside?
>>>>>>>>>
>>>>>>>>>On Nov 16, 2006, at 6:37 PM, Joel Shapiro wrote:
>>>>>>>>>
>>>>>>>>>>Their IT person says there are no firewalls.
>>>>>>>>>>I had her try opening the ports 50003 &
>>>>>>>>>>50006 (in addition to 5003), but that didn't
>>>>>>>>>>help.  This is a 'one-box' FMSA
>>>>>>>>>>configuration, Mac OS X (10.4.x) Intel.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>Derrick Fogle
>>>>>>>>>derrick at fogles.net
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>_______________________________________________
>>>>>>>>>FX.php_List mailing list
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>>>>>>>>
>>>>>>>>_______________________________________________
>>>>>>>>FX.php_List mailing list
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>>>>>>>
>>>>>>>
>>>>>>>Derrick Fogle
>>>>>>>derrick at fogles.net
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>_______________________________________________
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>>>>>>
>>>>>>_______________________________________________
>>>>>  >FX.php_List mailing list
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>>>>>
>>>>>
>>>>>--
>>>>>
>>>>>Jonathan Schwartz
>>>>>FileMaker 8 Certified  Developer
>>>>>Associate Member, FileMaker Solutions Alliance
>>>>>Schwartz & Company
>>>>>jonathan at eschwartz.com
>>>>>http://www.eschwartz.com
>>>>>http://www.exit445.com
>>>>>415-381-1852
>>>>>
>>>>>_______________________________________________
>>>>>FX.php_List mailing list
>>>>>FX.php_List at mail.iviking.org
>>>>>http://www.iviking.org/mailman/listinfo/fx.php_list
>>>>>
>>>>>_______________________________________________
>>>>>FX.php_List mailing list
>>>>>FX.php_List at mail.iviking.org
>>>>>http://www.iviking.org/mailman/listinfo/fx.php_list
>>>>>
>>>>_______________________________________________
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>>>
>>>_______________________________________________
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>>
>>
>>--
>>
>>Jonathan Schwartz
>>FileMaker 8 Certified  Developer
>>Associate Member, FileMaker Solutions Alliance
>>Schwartz & Company
>>jonathan at eschwartz.com
>>http://www.eschwartz.com
>>http://www.exit445.com
>>415-381-1852
>>
>>_______________________________________________
>>FX.php_List mailing list
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>
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-- 

Jonathan Schwartz
FileMaker 8 Certified  Developer
Associate Member, FileMaker Solutions Alliance
Schwartz & Company
jonathan at eschwartz.com
http://www.eschwartz.com
http://www.exit445.com
415-381-1852