[FX.php List] Approach to update FM data from web input

[Jonathan Schwartz]

Hi Folks,

I'm working on a solution where the user (customer) will be able to 
log in and update their customer information online.

While this isn't an issue technically, there's the business issue of 
how to process the new data without the risk of losing the original 
data....especially if the new data is invalid.

In my last experience in this arena, I was astonished at how 
determined one user was to erase every bit of data presented on the 
web form.  The customer could just clicked one box to become 
inactive.  Instead, they felt compelled to eradicate their data.  In 
this case, there was a second records for each customer that 
contained the original data...the effort was futile.

So...what do you folks do?

Jonathan


-- 
Jonathan Schwartz
Exit 445 Group
jonathan at exit445.com
http://www.exit445.com
415-370-5011