[FX.php List] How do you handle failed transactional emails?

[jschwartz]

Thanks for the suggestions.

Leo: We actually ARE using a local mail server. But from time to time, you do get an error.  I suspect it is due to a dictionary attache that might be going on at the time of the transactional email.  The attack might be taking all the available ports.

That being said, your suggestion for creating a separate service for delivering the transactional email is a good one.  I’m just wondering if it is worth it for a 1:1000 occurrence.  Do you actually use this method?

Jonathan


On Mar 20, 2014, at 2:33 PM, Leo R. Lundgren <leo at finalresort.org> wrote:

> Just put the messages in a queue in a database and instead of having them be sent off by the current script, let that script complete (telling the user that the mail is queued for sending), and then have another process (running in the background or scheduled) doing the sending of mails that are queued. Or use a local MTA, since queueing mails and sending them off is what it's made for.
> 
> In the end it boils down to how you want to present the status of messages to your users though.
> 
> 
> 20 mar 2014 kl. 22.29 skrev Michael Sloper:
> 
>> We were frustrated with our own mail mail host and switched to using Mandrill for this which specializes in transactional email. They have some nice tools and it is free until you send over 12K emails a month.  I know this isn't exactly what you were asking about but this was a noticeable improvement for us.
>> 
>> Michael Sloper
>> Pre1 Software
>> 
>> On Mar 20, 2014, at 12:15 PM, jschwartz <jschwartz at exit445.com> wrote:
>> 
>>> Hi Folks,
>>> 
>>> On an infrequent basis, a transactional email such as an order confirmation will fail to go through using PHPMailer when the smtp server doesn’t respond. Although it is infrequent, it does happened and the client freaks when it happens.
>>> 
>>> Does anyone employ any means to retry failed sends either in a few milliseconds while the script is still running, or at some later time by tracking failed sends and running a re-send script using a cron script or the like?
>>> 
>>> Thanks
>>> 
>>> Jonathan
>>> 
>>> 
>>> 
>>> 
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