[FX.php List] Using a web app over a VPN

[Leo R. Lundgren]

I guess it's quite apparent by now that 1) the network ppl at the  
client doesn't know jack about what they are supposed to be doing, and  
2) the only effective solution to actually get to the bottom of it is  
that the client or someone hires someone who *does* know their stuff,  
to simply tell everyone exactly what the problem is. I still think it  
shouldn't be that hard. But I realize that getting an external  
consultant to look at it is probably not going to happen :)

Bob; Please let us know that/if it works out when you change the setup  
entirely. Maybe you can soon have this being you and sleep well, and  
so can we ;-)


25 mar 2010 kl. 21.11 skrev Dale Bengston:

> Bob, this reminds me of three instances I've encountered years ago  
> where Cisco routers were configured wrong to work with AFP on the  
> Mac. Slowdowns, packet drops, disconnections. Things would work for  
> a while and then go deaf.
>
> Now, I know AFP on old Macs does not describe your scenario, but I'm  
> going back to my original hypothesis that this is a problem with  
> network hardware. I'd start with the firewall or other device where  
> the VPN connects. As you point out, getting any real troubleshooting  
> done is going to be difficult. You can always come back to what you  
> know:
>
> No VPN, same net, no problem. VPN, problem. Your code has not  
> changed, so the problem is in the ether. Sooner or later, someone  
> who owns the network path is going to have to own up to the problem.  
> Until then, I'll be beaming positive thoughts towards Tennessee  
> while you spin your wheels.
>
> Dale
>
> On Mar 25, 2010, at 12:51 PM, Bob Patin wrote:
>
>> Chris,
>>
>> You nailed it on all counts; I talk to the client (who knows almost  
>> nothing) who talks to the IT guys (who *act* like they know more  
>> than they do) who come up with every way to blame FileMaker for the  
>> problem...
>>
>> Last night they asked one of their guys to look at my web app to  
>> "see if he could spot the reason that it's slow." Not knowing  
>> FX.php of course, his brilliant conclusion was that "these lines of  
>> PHP code seem to be where the slowdown is." Four lines of code  
>> doing an FMView()... of COURSE that's where the slowdown occurs,  
>> because that's when it's trying to talk to FM Server!
>>
>> We're going to do an end run, split the web app off into a little  
>> database and put it on a LAN with their webserver, saving them the  
>> future embarrassment of trying to figure out why their network  
>> isn't working right.
>>
>> Thanks for your reply... and yes, this IT company has ingratiated  
>> itself to a point where they'd chew their own arms off to keep this  
>> account. :)
>>
>> Best,
>>
>> Bob Patin
>> Longterm Solutions
>> bob at longtermsolutions.com
>> 615-333-6858
>> http://www.longtermsolutions.com
>> iChat: bobpatin
>> FileMaker 9 & 10 Certified Developer
>> Member of FileMaker Business Alliance and FileMaker TechNet
>> --
>> Expert FileMaker Consulting
>> FileMaker Hosting for all versions of FileMaker
>> PHP • Full email services • Free DNS hosting • Colocation •  
>> Consulting
>> On Mar 25, 2010, at 10:43 AM, Chris Hansen wrote:
>>
>>> I just realized that I've been in a similar situation to yours.   
>>> As in your case, I had no control over the server.  And they were  
>>> Windows servers.  I'm not sure what the problem was, but it had  
>>> something to do with "packets being dropped" between the two  
>>> machines.  Yeah, that's pretty vague, but it does sound like what  
>>> could well be going on in your case.  Unfortunately, I have no  
>>> means of getting additional details.  (I spoke with my client, who  
>>> spoke to his contact, who spoke with the network guys...)
>>>
>>> The thing is, I would think that the logs would indicate that  
>>> there were problems.  Is there any way your client would look for  
>>> a more responsive provider?  (My guess is no, since much of what  
>>> you've said makes it sound to me like they've been using these  
>>> guys for some time.)  *sigh*
>>>
>>> May the FMorce be with you...
>>
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